Skillsoft CAISY™ for Salesforce
By Skillsoft
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $20 per user per month
- Listed since
- 2025
About Skillsoft CAISY™ for Salesforce
Level up your Customer Support with AI-powered conversational training.
Traditional support training can feel like trying to learn a language using only flashcards — you can memorize the vocabulary, but miss the benefits of active listening, nuance, and conversational practice in a real-time, dynamic setting.
Skillsoft CAISY (pronounced K-see) is an AI-powered conversational training coach that creates a supportive, interactive setting for practicing challenging work conversations. The app allows your customer support teams to learn from experience in a low-stakes environment to build confidence before handling calls with live customers or practice after less-than-ideal customer interactions that received low NPS or CSAT. As they work through the scenario, CAISY responds to their input in real time and then provides adaptive feedback, highlighting what they did well and areas for improvement.
This isn’t just smarter training — it’s real-world, personalized practice and application at scale.
Highlights
- AI-Powered Simulations Tailored to Your Organization: Your support teams discover 100 default scenarios — such as "Discovering Customer Needs" and "Adapting to Customer Cues" — customized to align with their daily client interactions.
- Learning in the Flow of Work: Your people discover and launch the AI-driven scenarios within Salesforce to improve their confidence and prep for real-life conversations at the point of need.
- Instant Recommendations for Improvement: CAISY integrates with your support cases, enabling learners to practice and benefit from timely, personalized feedback for continuous, focused growth.
- Improved NPS and CSAT: The experience aims to deliver shorter ramp times for new hires, more confident, capable support teams, and consistently high standards regardless of team or territory.
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Pricing
Paid, from $20 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Skillsoft CAISY for Salesforce | $20 per user | Monthly | 30 days |
The publisher offers discounts.
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 4, 2025
- Industries
- Horizontal Product
- Languages
- English