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Sinch Engage for Agentforce

SMS, MMS, RCS and WhatsApp

By Sinch

Rating
Not rated yet
Reviews
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Pricing
Free
Listed since
2026

About Sinch Engage for Agentforce

Automate SMS, MMS, RCS and WhatsApp messaging with Agentforce Actions.

Supercharge Your Customer Conversations with AI-Powered Messaging

In today's fast-paced world, your customers expect instant, personalized communication. Meeting this demand at scale is a significant challenge. With Sinch Engage for Salesforce Agentforce, you can meet and exceed those expectations by transforming your customer engagement strategy.

Our integration allows you to connect the intelligence of Agentforce with Sinch Engage's global messaging platform. This enables you to automate and scale personalized, two-way conversations across the entire customer journey. From initial marketing outreach and sales follow-ups to critical service alerts and ongoing support, Sinch Engage provides a reliable, secure, and globally-reaching platform to connect with your customers on their preferred messaging channels. Free up your team to focus on high-value interactions while Agentforce handles the routine communication, driving efficiency and customer satisfaction.

Highlights

  • Automate with AI and Agentforce Leverage Agentforce's intelligence to send automated, personalized SMS, MMS, RCS, and WhatsApp messages.
  • Engage Across the Journey Trigger messages for marketing promotions, sales follow-ups, and customer service alerts to engage customers at the right moment.
  • Enable Two-Way Conversations Allow customers to reply to your messages, creating seamless, interactive dialogues for support and sales.
  • Global, Reliable Delivery Connect with customers worldwide through a trusted platform with over 600 direct carrier connections.
  • No-Code Setup Integrate directly within Agentforce and start building powerful messaging workflows in minutes.

Screenshots

Multichannel Messaging for Agentforce

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Multichannel Messaging for Agentforce

Pricing

Free.

Compatibility

Works with
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
Requires
  • Einstein 1
Salesforce editions
  • Enterprise
  • Unlimited
  • Performance
  • Developer
Salesforce security review
Passed on February 23, 2026
Industries
  • Education
  • Media & Entertainment
  • Retail
Languages
  • English