Sinch Omnichannel Connector

Highlights

• Engage with your customers using 1-way and 2-way messaging capabilities. Stay up-to-date with the ever-growing number of communication channels — integrate once and automate the rest.​
• Communicate using text but also rich media for a more personalized and engaging experience, including images, videos, audio, and document files.
• Get support for message templates and non-templated messages. Choose multiple channels and preferred message delivery methods and let Sinch do all the management on your behalf with built-in transcoding and channel fallback.
• Manage separate channel identities for your customer base with a unified contact profile and find all interactions, no matter the channel, in one thread without losing context.​
• Quickly and easily integrate with CRM, campaign tools, and other business systems. You can customize integration to suit your business needs.​
• Rely on GDPR compliant products plus best-in-class service and SLA from one of the leading CPaaS providers.