Simple Survey Agent Extension for Chat
By Vicasso
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- Listed since
- 2025
About Simple Survey Agent Extension for Chat
Survey customers through Salesforce Messaging!
Gather more valuable customer feedback by extending Simple Survey to website chat. Our 100% native Agentforce Agent extension works in the Salesforce Messaging for In-App and Web (MIAW) chat channel, allowing your AI agent to identify the correct existing survey program, pre-create survey records, send a survey link after case closure, and update appropriate customer survey records without human intervention.
Highlights
- Streamline feedback: Integrate feedback collection into the customer support interaction, making it easier for customers to provide feedback and for businesses to collect it.
- Improve response rates: Automate the survey process and send surveys directly through chat, increasing the likelihood that customers will respond to your surveys.
- Automate manual tasks: Eliminate the need for manual survey record creation, distribution, and data collection, saving time and resources for your business.
Screenshots and videos
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Pricing
Paid.
The Simple Survey Agent Extension is optional and included with Simple Survey at no additional cost. See the Simple Survey listing for details.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Experience Cloud
- Requires
- Einstein 1
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Salesforce security review
- Passed on January 28, 2025
- Industries
- Horizontal Product
- Languages
- English