Service Cloud Swarming Reports and Dashboards
By Salesforce LabsDashboards & Reports
- Rating
- 4.0
- Reviews
- 1
- Pricing
- Free
- Listed since
- 2022
About Service Cloud Swarming Reports and Dashboards
See the impact Swarming has on your business
This is a reports and dashboards package to get you started quickly with reporting on Swarming. This is a managed package so we can continue to deliver new reports and dashboards to you. Think of these as templates. All reports and dashboards can be copied so you can adjust for your specific business needs. For more information on the Service Cloud Swarming Functionality that this package complements, please see the documentation here: https://help.salesforce.com/s/articleView?id=sf.service_swarming_intro.htm&type=5
Highlights
- See who is contributing to Swarms and who is asking for help
- See how many cases are being swarmed
- See the impact Swarming has on key Service metrics like time to resolution
Screenshots
Image 1 of 2
Pricing
Free.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 30, 2021
- Languages
- English
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