Service Cloud Swarming Reports and Dashboards logo

Service Cloud Swarming Reports and Dashboards

By Salesforce LabsDashboards & Reports

Rating
4.0
Reviews
1
Pricing
Free
Listed since
2022

About Service Cloud Swarming Reports and Dashboards

See the impact Swarming has on your business

This is a reports and dashboards package to get you started quickly with reporting on Swarming. This is a managed package so we can continue to deliver new reports and dashboards to you. Think of these as templates. All reports and dashboards can be copied so you can adjust for your specific business needs. For more information on the Service Cloud Swarming Functionality that this package complements, please see the documentation here: https://help.salesforce.com/s/articleView?id=sf.service_swarming_intro.htm&type=5

Highlights

  • See who is contributing to Swarms and who is asking for help
  • See how many cases are being swarmed
  • See the impact Swarming has on key Service metrics like time to resolution

Screenshots

Swarming Operational Dashboard

Image 1 of 2

Swarming Operational Dashboard

Pricing

Free.

Compatibility

Salesforce editions
  • Essentials
  • Professional
  • Enterprise
  • Unlimited
  • Performance
  • Developer
  • Salesforce Platform
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on September 30, 2021
Languages
  • English

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