SearchUnify For Agentforce

Highlights

• Unified Search Across Knowledge Sources – Connects AgentForce with multiple knowledge bases, breaking silos and surfacing contextual answers. Continuous refreshes keep knowledge accurate, ensuring faster, reliable support.
• AI-Powered Responses – Uses GenAI with a Federated RAG framework to deliver accurate, contextually relevant, and personalized answers from enterprise content. Supports customers and agents with trustworthy, AI-driven responses.
• Agent Assist for Chat – Provides real-time knowledge inside the Salesforce console, giving agents instant guidance for faster, more reliable outcomes. Reduces resolution time, improves accuracy, and increases first-contact resolutions.
• Self-Service Enablement – Extends intelligent knowledge to customer-facing chat, reducing tickets and boosting satisfaction. Bridges knowledge gaps to improve case deflection and empower customers with faster self-service resolutions.
• Scalable & Flexible Integration – Deploys rapidly with minimal setup, connecting knowledge bases to deliver value quickly. Automates monitoring, updates, and quality checks, reducing manual effort while ensuring flexible scalability.
• Secure & Transparent Data Processing – Processes data outside Salesforce on AWS in a secure single-tenant VPC. May call an LLM via Bedrock if enabled. No other systems are used except those customer-approved (e.g., Zendesk) via OAuth.