ScreenSteps for Salesforce Service Cloud

Trainers, admins, and consultants create countless documentation on Salesforce processes and procedures for organizations. The problem is, documentation can be difficult for users to find and then even more difficult for users to follow.

With a ScreenSteps knowledge base, creating guides, articles and workflows is quick and easy and empowers users to find what they need within seconds.

By using ScreenSteps with your Salesforce Service Cloud management, you can:

• Easily create, publish and manage articles, guides, and workflows for your Salesforce users
• Show users exactly which articles make sense for their specific task based on case titles
• Allow users to search your entire knowledge base directly from Salesforce Service Cloud
• View reports on what content users are viewing and searching
• Notify users of procedure changes and require acknowledgment
• Certify that content is accurate and updated

A ScreenSteps account is required to utilize the integration. For information on plans, pricing, or to schedule a ScreenSteps demo, visit www.screensteps.com