Salesforce Service Analytics

Highlights

• View key agent and case metrics at a glance, using this pre-built service dashboard - designed to make service issues, productivity bottlenecks and other red flags immediately clear.
• Use pre-built filters to review specific time-frames, case priorities and case types - then drill-down into the underlying reports to get more insight of the lower level productivity metrics.
• Simple to install, simple to adapt. Configure the reports and dashboard to suit your use case. All reports and dashboards are built using standard fields meaning this can be used and extended by anyone.