RingCentral RingCX
CTI | Contact Center | IVR | Click-to-Call | Scripting
By RingCentral, Inc.
- Rating
- 1.0
- Reviews
- 2
- Pricing
- Paid
- From $1 per user per month
- Listed since
- 2023
About RingCentral RingCX
Power the future of customer engagement
SELL - RingCX integrates the agent softphone within Salesforce to allow agents to stay within the application while assisting customers in the contact center. Utilize scripting and suggested responses to assist the agent with quality, consistency, and personalized customer interactions.
SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use skills-based routing to direct interactions to the agent best equipped to resolve each customer’s concerns. Automatically provide relevant screen-pop to the agent upon delivery of the interaction .
WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs.
RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.
Highlights
- SELF-SERVICE: Let your customers help themselves through automation + self-service for 24/7 support. Use data from SFDC to prioritize each interaction appropriately. IVR based Screen Pop and alerts for agents.
- SCRIPTING: Ensure consistency in agent interactions by rendering Engage Agent Script within Salesforce. Integrated with SFDC, personalize interactions to deliver better customer experiences.
- RingCX ADMIN CONSOLE: Enables administrators to configure organization wide settings for Automations, Screen pop settings, Call Log Customization
- Single pane of glass: Handle inbound voice calls, live chat interactions, and more directly from your account within Salesforce.
- Tight integration with Salesforce data: Quickly identify customers for personalized experiences. Easily create new records or update existing ones for faster after-contact work.
- Easy to deploy and use: Prebuilt integration to deploy in hours, not weeks. Use you browser on any platform (Windows®, Mac®), no software installation is needed.
Screenshots
Image 1 of 4
Pricing
Paid, from $1 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $1 per user | Monthly | 30 days |
Wanting to move past your 30 day free trial. Reach out to your RingCentral Sales Associate to set up the licenses you need. Don’t have a direct RingCentral Sales Associate? Head to https://www.ringcentral.com/feedback/sales-contact.html
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 12, 2024
- Languages
- English
- French
- German
- Italian
- Spanish