Responsly
Surveys, Forms, NPS, CSAT, Customer Experience
By Sixpoints-Jędrzej Koronowicz
- Rating
- 5.0
- Reviews
- 2
- Pricing
- Free
- Paid plans from $61 per user per month
- Listed since
- 2026
About Responsly
Drive smarter decisions with real-time customer feedback on Resposnly.
Responsly for Salesforce is a powerful solution for collecting, managing, and analyzing customer feedback directly in Salesforce. Automate surveys based on key events and gain real-time insights to drive smarter, data-backed decisions. Responsly’s customizable templates and multi-channel feedback options, like email and SMS, make it easy to gather customer input at the right moments. Built to integrate seamlessly with Salesforce, Responsly offers pre-built dashboards and reports for clear, actionable customer satisfaction and sentiment insights.
Key Features:
- Automated Surveys & Feedback: Trigger surveys from Salesforce events.
- Real-Time Dashboards: View key insights without leaving Salesforce.
- Secure Data Management: GDPR compliant, ensuring privacy and data security.
- Scalable & Easy to Use: Simple setup, ideal for teams of all sizes.
Responsly empowers sales, support, and customer success teams to improve customer experiences and drive growth with seamless feedback integration.
Highlights
- Automated Surveys: Trigger surveys based on Salesforce events like closed deals, support resolutions, or account renewals to capture timely customer feedback.
- Real-Time Insights: Access live customer sentiment and performance dashboards directly in Salesforce to monitor satisfaction and adjust strategies in real time.
- Customizable Templates: Choose from a wide range of survey templates (NPS, CSAT, CES, and more) or create custom questions to fit your unique business needs.
- Multi-Channel Feedback: Collect responses across email, SMS, and web to reach customers wherever they engage most.
- Seamless Salesforce Integration: Sync data smoothly with Salesforce to avoid data silos and centralize customer insights for easy access by your entire team.
- Pre-Built Dashboards and Reports: Quickly analyze customer feedback with ready-made reports, helping teams identify trends and make data-driven decisions faster.
- Secure and Compliant: Responsly adheres to GDPR, CCPA, and other major data privacy standards, ensuring customer data is protected.
- Scalable Solution: Built to support teams of any size, Responsly grows with your business, from startups to enterprise-scale feedback management.
- User-Friendly Setup: With intuitive design, Responsly is easy for Salesforce admins and team members to set up and start using with minimal configuration.
Screenshots and videos
Image 1 of 5
Pricing
Free, paid plans from $61 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Essential | $61 per user | Monthly | 7 days |
| Professional | $99 per 3 | Monthly | 7 days |
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Requires
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 16, 2026
- Industries
- Communications
- Media & Entertainment
- Professional Services
- Languages
- Arabic
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)