Reputation Studio Lite
Product Reviews & Q&A for Salesforce
By 1440, Inc.
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $499 per channel per month
- Listed since
- 2022
About Reputation Studio Lite
Manage Product Reviews, Ratings & Retailer Questions in Salesforce
Reputation Studio Lite provides an efficient way to manage product reviews and customer questions inside Salesforce.
Purpose-built for brands using Bazaarvoice, Bazaarvoice Connections Network, Amazon Questions, and similar product review platforms, Reputation Studio Lite centralizes customer feedback into a single Service Cloud workspace.
Customer Service teams can automate case creation, route reviews to the right owners, respond using templates and approval workflows, and gain visibility into product quality through Salesforce reporting. As business needs grow, organizations can seamlessly upgrade to Reputation Studio for expanded review types, additional channels, location reviews, app reviews, marketplace integrations, social feedback, and advanced Voice of Customer analytics.
Highlights
- Product Review Channels ✔ Connect Bazaarvoice, Bazaarvoice Connections Network, Amazon Questions, and other supported product review sources into one Salesforce workspace.
- Built for Service Cloud ✔ Automatically create Service Cloud cases from product reviews and customer questions, assign work to agents, prioritize responses, and streamline review workflows.
- Faster Customer Responses ✔ Use templates, approvals, routing, and customizable workspaces to improve response consistency and reduce manual effort.
- Product Feedback Insights ✔ Monitor customer sentiment, identify product issues, track response KPIs, and surface actionable insights directly inside Salesforce.
- Easy to Deploy ✔ A streamlined version of Reputation Studio designed for organizations focused primarily on product reviews and retailer Q&A.
Screenshots
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Pricing
Paid, from $499 per channel per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $499 per channel | Monthly |
The publisher offers discounts.
Compatibility
- Works with
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 30, 2018
- Industries
- Consumer Goods
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English