Recursive Labs Visual Engagement Platform logo

Recursive Labs Visual Engagement Platform

Cobrowse, Video Chat, Remote Support

By Recursive Labs, Inc.Collaboration

Rating
5.0
Reviews
3
Pricing
Free
With paid plans
Listed since
2016

About Recursive Labs Visual Engagement Platform

Next Gen Visual Customer Engagement from Consumer to Compliance

Recursive Labs is the leader in visual customer engagement. With our patented visual engagement platform, you can interface live & provide remote support for your customers, vendors, or colleagues on any device without the need for a download. Our enterprise-grade tools are built from the ground up with compliance & security in mind.

The Recursive Labs customer engagement capabilities include no-download video & voice chat, patented cobrowsing capability, session recording, & the ability to live stream video from any smartphone device without the need for a mobile app. Our visual engagement platform is the first cross-device solution built from the ground up for today's security-conscious industries, while still offering the ease of use and simplicity your customers need.

With the ability to fully configure how you launch our tools, we can fit into almost any environment or use case.

Cobrowse includes 3 options: read-only, collaborative, & full desktop screensharing. All 3 included with Realtime.

Some of our common use cases include customer support, online sales enablement, customer onboarding, field service, video chat, mobile app support, & identity verification.

Highlights

  • Realtime - The industry's most secure cross-platform, patented cobrowsing solution. Interact in real time with your customers on any website, desktop, mobile device, or mobile app. We can do read-only, collaborative, & full desktop screenshare!
  • Relate SMS - Video chat or stream from mobile cam without any download. Text from within Salesforce, touch a link on mobile, & stream live. Just point a mobile device at the problem & solve! Annotate, send images, save in Salesforce, add guests, & more.
  • Request Live- Convergent video chat that does away with IVRs & repeated scripts. Pull any onscreen element & populate it in a call queue in your CRM. Inbound customers instantly connect through voice/video with agents. Can be launched by QR code or link!

Screenshots

View your customer’s screen without leaving Salesforce

Image 1 of 6

View your customer’s screen without leaving Salesforce

Pricing

Free, with paid plans.

Compatibility

Salesforce editions
  • Professional
  • Enterprise
  • Unlimited
  • Performance
  • Developer
  • Salesforce Platform
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on September 6, 2016
Industries
  • Healthcare & Life Sciences
  • Financial Services
Languages
  • English

More Collaboration apps

The most reviewed Collaboration apps on the AppExchange, to compare before you choose.

All app categories