inTouch SMS & RCS Salesforce Integration
By rdcom
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €16 per user per month
- Listed since
- 2025
About inTouch SMS & RCS Salesforce Integration
Send personalized SMS and RCS messages from Salesforce to engage customers
inTouch is a CPaaS platform designed to integrate naturally into enterprise ecosystems, starting with Salesforce. Through its native connection with Salesforce Marketing Cloud, inTouch enables businesses to send SMS and RCS directly within journeys and automations, without leaving the Salesforce environment. By leveraging CRM data already available in Salesforce, brands can trigger timely, personalized communications across key moments of the customer journey, from transactional messages and appointment reminders to cart recovery and critical notifications. Scalable, reliable, and easy to implement, inTouch combines multi-channel messaging (SMS, RCS, email) with powerful automation, helping teams streamline workflows and deliver consistent, relevant customer experiences, right where they already work.
Highlights
- Seamlessly deliver SMS and RCS from a single platform. Automate customer interactions through trigger-based messaging and customizable automation flows, supporting timely and relevant engagement within Salesforce workflows.
- Gain insight into messaging performance with built-in analytics. Monitor delivery reports, aggregated data, click tracking and behavioral metrics, helping teams optimize messages and customer interactions over time.
- Extend your messaging strategy with email capabilities, including 50 + ready-to-use templates, visual editing tools and support for custom HTML, enabling flexible content management alongside SMS and RCS communications.
Screenshots and videos
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Pricing
Paid, from €16 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Mobile Packages | €16 per user | Monthly |
| Email Subscriptions | €14.5 per user | Monthly |
| Email Packages | €25 per user | Monthly |
At rdcom, you only pay for what you use beyond the minimum fee. Pricing is based on message volume—higher volumes mean better rates—and the destination country for SMS and RCS traffic. Contact us for a custom quote tailored to your needs.
Compatibility
- Works with
- Marketing Cloud
- Requires
- Marketing Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 26, 2024
- Industries
- Communications
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English
- Italian
- Spanish