Pulse Agentforce Agents for Home Care, ABA, & Skilled Nursing Management

Highlights

• Intake orchestration The agent reads the referral, checks payor and geography, scores authorization probability, and routes it.
• Proactive risk monitoring Stalled authorizations, missed visits, and at-risk hours flagged before they cost you.
• Caregiver matching Credential, proximity, continuity, and payor rules modeled together to fill the shift right the first time.
• Conversational intelligence Calls transcribed and turned into structured record data automatically.
• Patient and caregiver chat Routine questions handled in seconds across portal, SMS, and web. Complex cases routed to a human.
• Field team copilot Routes, referral source performance, and next best action in the rep's pocket.
• Built natively on Agentforce. Inherit the enterprise security, relational data model, and HIPAA-aligned architecture of Agentforce.
• Pre-Configured Vertical & Service Line Variations Skip the custom build. Pulse ships pre-configured for Home Care, ABA Therapy, and Skilled Nursing. State-specific EVV, supervision ratios, and payor mix data models are ready directly out of the box.