Pendo SXM Support for Salesforce Service Cloud
By Pendo.io
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $20 per user per month
- Listed since
- 2025
About Pendo SXM Support for Salesforce Service Cloud
Resolve support cases with behavioral insights in Service Cloud
Pendo for Service Cloud empowers support and customer success teams to deliver faster, smarter case resolutions without ever leaving Salesforce. By embedding Pendo Session Replays and behavioral data directly into the Salesforce Service Console, every rep gains instant visibility into what users actually did before submitting a ticket. Instead of guessing what went wrong or asking customers for screenshots, support reps can see the full behavioral context, enabling them to close cases faster, reduce escalations, and increase customer satisfaction.
Highlights
- Get video playbacks of user sessions directly in the case view inside Service Cloud so reps can see exactly what led to a support ticket. Slash support costs and reduce Average Handle Time with behavioral context where reps need it most.
- Eliminate tool-switching and back-and-forth communication between reps and customers with all your insights in one place.
- Improve CSAT and retention by solving cases accurately at first try, without the need for escalation.
Screenshots
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Pricing
Paid, from $20 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Pendo Support | $20 per user | Monthly |
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Revenue Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 22, 2025
- Industries
- Horizontal Product
- Financial Services
- High Tech
- Languages
- English