NiCE Agent Workspace for Salesforce Embedded OpenCTI logo

NiCE Agent Workspace for Salesforce Embedded OpenCTI

By NICE CXone

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Rating
2.0
Reviews
1
Pricing
Paid
From $20 per user per month
Listed since
2024

About NiCE Agent Workspace for Salesforce Embedded OpenCTI

NICE CXone Agent for Salesforce embedded — Personalized Customer Experience

Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NiCE CXone Agent Workspace for Salesforce Embedded gives your agents a 360-degree view of the customer, including insights into interactions across all channels.

Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce.

Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed.

With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.

Highlights

  • Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
  • Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
  • Reduced training costs: No custom development required for this pre-built integration. Eliminate toggling between multiple applications & simplify the agent experience. Integrated WEM capabilities let agents manage schedules & performance in Salesforce.

Screenshots

CXone Agent for Salesforce Customer Card
CXone Agent for Salesforce Customer Card

Pricing

Paid, from $20 per user per month.

NiCE Agent Workspace for Salesforce Embedded OpenCTI plans
PlanPriceBilled
Default Plan$20 per userMonthly

You must have an active NICE inContact account for the CXone Salesforce Agent to work. NOTE: $20/per month / agent for NICE inContact customers. (For full pricing contact us.)

The publisher offers discounts.

Compatibility

Works with
  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
Requires
  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
Salesforce editions
  • Professional
  • Enterprise
  • Unlimited
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on February 13, 2024
Industries
  • Financial Services
  • Government
  • Retail
Languages
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Chinese (China)
  • Spanish
  • Chinese (Taiwan)