Servicenow Manager by NexGen

Highlights

• No-Code ServiceNow in Flow — connect Salesforce Flow to ServiceNow with clicks, not code. No Apex, no middleware, no integration platform subscription.
• Full ITSM Coverage — Create, read, update, and delete Incidents, Change Requests, Service Requests, Requested Items, and Tasks directly from your flows.
• CMDB & Relationships — Query and maintain Configuration Items and their inbound/outbound relationships to keep your CMDB in sync with Salesforce processes.
• Knowledge, Attachments & Users — Look up knowledge articles, retrieve attachment metadata, read journal entries (comments/work notes), and resolve ServiceNow users — all from Flow.
• Bidirectional & Real-Time — read from and write to ServiceNow over secure REST in the moment the Flow runs; no sync jobs, no polling, no stale data.
• Flexible, Secure Authentication — Connect using Basic auth or OAuth 2.0 (authorization code, client credentials, or password) via a Salesforce Named Credential — no credentials ever stored in the package.
• Security-Reviewed & Hardened — Built to Salesforce's secure DataWeave guidelines: validated inputs, URL-encoded requests, sanitized error handling, and field-filtered responses.
• Lightweight & Stateless — No external infrastructure, no data stored, no background jobs — a managed package that installs cleanly and runs entirely within the platform.
• Deploy in Minutes — install, point one Named Credential at your ServiceNow instance, start building. Nothing to host, nothing to babysit.