Netomi Agent Assist
By Netomi
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free to install
- Listed since
- 2024
About Netomi Agent Assist
Generative AI responses for efficient and consistent case resolution.
Add a sanctioned generative AI to your workforce to improve agent productivity, response times, and customer satisfaction.
On any channel, agents can get up to speed quickly with one-click summaries and valuable customer context. Agent Assist also generates complete, brand-safe suggested replies using information synthesized from all your knowledge sources.
On Email, let your AI Agent handle first contact with customers to deflect and resolve frequently asked questions and even complex queries involving personalized solutions. Your first response rate and average response times will improve, while your agents can focus on more meaningful work. When human interaction is needed, the AI Agent seamlessly routes cases to your agents along with suggested replies, which agents can approve, edit, or reject.
Highlights
- Up-front customer context, including sentiment, so agents can adjust their approach when taking over a case.
- Suggested replies from sanctioned generative AI trained on your approved knowledge sources simplify agent access to that knowledge.
- One-click post-handling case summaries boost agent productivity.
- Customizable app interface to integrate your AI assistant into your team's workflows.
- Real-time analytics and reporting in Netomi Agentic Studio.
- Train the AI Agent from historic case data and industry-specific templates to launch quickly and see value sooner.
- Integrate with business tools like inventory management systems or CRM platforms to automate workflows and provide relevant, personalized responses.
- AI-generated recommendations to optimize your AI Agent's performance and deflection over time.
- Comprehensive, enterprise-grade security and privacy infrastructure.
Screenshots
Image 1 of 3
Pricing
Free to install.
| Plan | Price | Billed |
|---|---|---|
| Plan 1 | $6,000 per company | Yearly |
Contact Netomi Sales for information about licensing the Netomi SaaS platform.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on February 8, 2024
- Industries
- Media & Entertainment
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English