Medallia Frontline Engagement and Quality Management for Salesforce
By Medallia, Inc.
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $5,000 per company per year
- Listed since
- 2022
About Medallia Frontline Engagement and Quality Management for Salesforce
Empower frontline teams with real-time customer feedback, QA, and coaching
Medallia’s frontline engagement and quality management platform empowers contact center leaders with the tools to reduce agent attrition, improve customer satisfaction, and increase agent engagement. Our intuitive platform makes it easy to harness agent-level customer feedback and deliver high-impact coaching and QA programs.
Within the Medallia Frontline Engagement and Quality Management for Salesforce integration, survey responses can be passed back to Salesforce to enable reporting in Salesforce based on customer feedback.
Highlights
- Gain visibility into service performance against the metrics that matter most to your team, from NPS and CES to agent-level CSAT
- Streamline and enhance your Quality Assurance process, and combine QA with real-time customer feedback for deeper insight
- Drive sales and reduce agent attrition - happier front-line teams make for happier customers
Screenshots
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Pricing
Paid, from $5,000 per company per year.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $5,000 per company | Yearly |
The publisher offers discounts.
Compatibility
- Works with
- Experience Cloud
- Requires
- Experience Cloud
- Customer Data Platform
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 1, 2022
- Languages
- English