OutcomeLens

Highlights

• Reporting you can stand behind: Every rate shows the number of people behind it, thin samples are flagged, and measures that should not be averaged are never blended. Funders get evidence, not spin.
• More than one kind of measure: Indexed instruments (PHQ-9, GAD-7), value metrics (income, meals, credit score), and experience metrics (NPS, CSAT, CES), each scored and reported the way its own math requires.
• The story is in the movement: Every result compares against a participant's baseline and their last visit, showing the direction and confidence of the change, not just today's number.
• Program story: Area-by-area progress, momentum over time, cohorts, and retention, in one connected view that reads program-wide. Participant progress over time: Individual trajectories with turning points and staff notes, so a person's story stays intact.
• Funder-ready reports: Browser-print reports written to be read by someone who has never seen Salesforce, with the scale, the dates, and the limits printed on the page.
• Segment Explorer: Slice outcomes by any combination of tags, such as site, cohort, or demographic, to see who is moving and who is not.
• Outcome goals: Set goal-versus-actual targets per area and track attainment honestly against each goal's own period.
• Participant self-service via Experience Cloud: People complete forms on any device with no Salesforce license, in your organization's branding.
• Staff-administered forms via Flow: Embed the same forms in existing intake or case-management flows without custom development.