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Maintastic

Visual Remote Assistance for Salesforce

By Maintastic GmbH

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Pricing
Free to install
Listed since
2024

About Maintastic

Video call support with AR/AI & documentation for technical collaboration

REAL-TIME COMMUNICATION The AR-powered visual remote assistance software connects experts and technicians via any mobile device of your choice to solve technical issues on machinery, equipment, and other enterprise assets remotely.

MASTERING CHALLENGES IN SERVICE Whether commissioning or troubleshooting, customer service teams use Maintastic in all phases of the machine life cycle. End-to-end documentation and visual support ensure optimal deployment and support for technical field service teams to increase First-Time-Fix-Rates (FTFR).

KEY FEATURES HD multi-user video call, mobile browser call for guests, Augmented Reality (AR) annotations, technical documentation, service reports, chat with an integrated translator, white label options, user & asset management, service access point with QR codes, mobile screen sharing, background blurring & face pixelation, SMS and e-mail invitation.

GO BEYOND Enterprises can elevate the management of their installed base of machinery. This includes powerful service apps with customer portals, digital work instructions, and AI ticketing systems.

Highlights

  • AR-POWERED VISUAL ASSISTANCE Provide efficient support with AR annotations. Capture knowledge & create technical documentation on the fly. Maintain privacy with facial anonymization. Ensure int'l communication with the translation of chat messages.
  • EASY TO USE Experience the user-friendly app interface. Free your call participants from the need to install additional apps on their mobile devices. Simply invite them via email or SMS so that they can join video sessions via their mobile browser.
  • HIGHEST DATA SECURITY Video calls are encrypted end-to-end to protect them from unauthorized access by third parties. Maintastic is ISO 27001 certified and ensures a structured and functional information security management system (ISMS).
  • SEAMLESS INTEGRATION Seamlessly integrate Maintastic with our standard connector for Salesforce. Unlock powerful individual integrations with the Maintastic API to connect to any enterprise system.
  • WHITE LABELING Enhance your corporate reputation by offering the full suite of Maintastic features through a white-labeled service app designed for your brand. Stand out from competitors! Establish new revenue streams as a premier service solution provide
  • USE CASES Optimize your service processes across the entire lifecycle of complex machinery and other enterprise assets, including factory acceptance testing (FAT), commissioning, training, inspections, repair, troubleshooting, and field service support.
  • BENEFITS Cut machine downtime by up to 70%. Reduce repair times by up to 50%. Save up to 20% on field service costs. Decrease the number of on-site visits by up to 30%. Unlock new revenue opportunities by developing digital business models.

Screenshots

Increase efficiency and establish new business models with AR Visual Assistance for Salesforce

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Increase efficiency and establish new business models with AR Visual Assistance for Salesforce

Pricing

Free to install.

Maintastic plans
PlanPriceBilled
Entry Plan€35 per userMonthly

Maintastic for Salesforce includes HD video quality, screenshots and video recordings to capture knowledge, AR annotations to guide technicians remotely, face anonymization, chat with translation, call scheduling, email and SMS invitation.

Compatibility

Works with
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
Requires
  • Service Cloud
Salesforce editions
  • Essentials
  • Professional
  • Enterprise
  • Unlimited
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on May 17, 2024
Industries
  • Agriculture & Mining
  • Healthcare & Life Sciences
  • Manufacturing
Languages
  • English