Intelligent Communication Manager

The art of customer service has evolved and is keep on changing with ever-growing communication channels. Nowadays customer Experience speaks volumes of the ability of brands to add value to the customer journey. Steady and optimal customer experience is what is needed to address demands of today’s customer. ICM bridges these requirements between organization and customer through consistent omnichannel experience across many different chat communication channels. ICM is designed to bring instant and pleasant communication between the client and the organization, using many chat channels including (WhatsApp, Facebook, Webchat, Twitter, Mobile App, email, SMS etc.) Intelligent communication manager efficiently handles all customer requests intelligently through Google Dialog flow and seamlessly connects them to the live agent, improving customer satisfaction, reducing average handle time and increasing productivity. ICM is Simple, Intuitive and Steady with Intelligent chatbot capabilities ICM has Advanced Intelligent chat routing and Queuing Capabilities Artificial Intelligent Enabled Response and converses in 40+ languages Detailed Visualization and Analytics Dashboard