Locobuzz Social CX
By Locobuzz Solutions Pvt. Ltd.
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Free to install
- Listed since
- 2024
About Locobuzz Social CX
Get customer ONE VIEW - Bring Social media interactions into Salesforce
Locobuzz is a global enterprise SaaS company specialising in digital customer experience management. Our platform is designed for businesses looking to enhance their customer service. It integrates with Salesforce to offer tools that manage social media interactions, customer support, and analytics from one place. It’s about giving you the power to connect with your customers on their chosen platforms, like Facebook, Twitter, LinkedIn, YouTube, and Instagram, and translate social engagements into actionable CRM tasks.
With the Locobuzz social connector, your business can respond to customer needs promptly, track engagement history, and harness social insights to inform service and marketing strategies—all from within Salesforce. It’s about working smarter, not harder, and letting the technology take care of the heavy lifting so that you can focus on what matters: building lasting customer relationships."
Locobuzz is your ideal replacement for Social Studio (SocialStudio) and enables you get similar experience within SalesForce CRM while having access to a lot more channels, insights and functionality
Highlights
- Social Sync: Effortlessly sync social interactions with Salesforce for a complete customer view
- Auto Case Creation: Locobuzz automatically creates cases from social posts with field and object level mapping on cases and contacts
- In-App Engagement: Respond to customers on their preferred social channels directly from Salesforce
- Interaction History: Get the full context of every customer interaction for truly personalised engagement
- Respond through AI: Receive suggested replies for customer inquiries, ensuring fast and accurate responses straight from your knowledge base
- Ticket Summarisation: Get concise overviews of customer issues, enabling your team to quickly grasp the essentials and take action
Screenshots
Image 1 of 4
Pricing
Free to install.
| Plan | Price | Billed |
|---|---|---|
| Locobuzz CX - Elemental | $120 per user | Monthly |
1. For USER/LOGIN-based pricing, please get in touch with us directly. 2. For large enterprise plans, please get in touch with us directly.
The publisher offers discounts.
Compatibility
- Works with
- Service Cloud
- Marketing Cloud
- Marketing Cloud Growth
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on April 11, 2024
- Languages
- English