LiveVox Contact Center for Salesforce

Unify LiveVox Next Generation Customer Engagement with Salesforce to deliver a connected agent experience. Enhance customer communication with a well rounded CCaaS solution that layers in Artificial Intelligence (AI) and Workforce Engagement (WEM).

Benefit from a fully blended environment that supports both inbound and outbound communication:

• Outbound Manual Dial
• Click-To-Dial
• Predictive Dial for outreach campaigns
• Inbound calls with screen pop and record matching
• Call activity logs
• Customizable agent dispositions that drive Salesforce workflows

Leverage the full power of the LiveVox Contact Center platform:

• Class-leading risk mitigation
• Advanced call routing and agent skills
• IVR builder
• Conversational AI virtual agents with natural language processing
• Speech analytics
• Workforce management
• Call and screen recording
• Business intelligence
• Performance analytics
• Quality and compliance management