Sidd Duo

By Laivly Inc.

Rating: Not rated yet
Reviews: No reviews yet
Pricing: Free to install
Listed since: 2025

About Sidd Duo

Sidd Duo is an AI-powered Agent Assist solution for Customer Experience

Support your agents in the moments that matter with Sidd’s real-time guidance, automated case notes, and cross-system research. Sidd also drafts on-brand, intent-driven responses, helps with policy enforcement, and more—all while gathering actionable insights into both agent and customer behavior.

With Sidd Duo, your agents are faster, more confident, and always aligned to brand and policy.

Highlights

Real-Time Transcription: Sidd Transcription gives you accurate, real-time transcripts of every conversation and translation in 21 languages for better agent comprehension and more comprehensive QA.
Real-Time Guidance: Serve up helpful prompts, policy and process directions, empathy cues, scripts, and compliance checks as conversations unfold.
Smart Case Notes: Auto-draft accurate, on-brand notes - so your agents can move on quickly without losing quality or customer continuity.
Smart Response: Polish any first draft into a policy-aligned reply that reflects your brand voice and tone, with just one click.
Behavioral Insights: Surface trends, friction points, and coaching moments from every call and autolabel each case with its disposition.
Conversational Cognition: Summarize interactions in real time, generate transcripts, and elevate understanding—in 21 languages.

Screenshots

Pricing

Free to install.

Sidd Duo plans
Plan	Price	Billed
Sidd Duo Core	$45 per user	Monthly

Compatibility

Works with: Sales Cloud
Service Cloud
Requires: Sales Cloud
Service Cloud
Salesforce editions: Essentials
Professional
Enterprise
Unlimited
Performance
Developer
Lightning Experience: Supported
Salesforce mobile app: Not supported
Salesforce security review: Passed on July 15, 2025
Industries: Consumer Goods
Healthcare & Life Sciences
Retail
Languages: English
French
German
Italian
Portuguese
Spanish