Agent AI
Realtime Co-pilot for Agents handling support calls
By Kore.ai, Inc.
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free to install
- Listed since
- 2022
About Agent AI
Realtime AI Assistance for human agents driving Customer Satisfaction
Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual history, guiding their next steps for improved outcomes.
The system quickly and effectively adapts to offer advice to agents for better, more efficient service and improvied cusotmer experiences. Agent AI improves decision making using a mix of intelligent technology and set guidelines to help your agents make better choices when interacting with customers.
Highlights
- Real-time Coaching: Analyze speech patterns and improve agent performance during customer interactions with immediate, context-specific guidance, boosting agent confidence and fostering continuous improvement.
- Guided Playbooks: Standardize customer experiences based on company standards for products, services and brand to guide agents through complex interactions in a consistent, confident manner.
- Search Assistant: Allow agents to quickly and easily find the right info to help each customer without having to tab between screens and search through endless information - saving time, lowering costs, reducing both customer and agent frustration
- Agent Override: Enables agents to maintain control over automated, next best action suggestions by customizing or approving them before sending. This enables more personalized, targeted, customer experiences.
Screenshots
Image 1 of 5
Pricing
Free to install.
Please refer to the Kore AI’s website for more details about features: https://www.kore.ai/ai-for-service/agent-ai. Contact us at https://kore.ai/contact-us for further queries or assistance.
Compatibility
- Works with
- Service Cloud
- B2C Commerce Cloud
- Commerce Cloud Order Management
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 18, 2022
- Industries
- Consumer Goods
- Healthcare & Life Sciences
- Retail
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Chinese (Taiwan)