Konnect Insights
By Prudence Analytics and Software Solutions Pvt. Ltd.
- Rating
- 4.9
- Reviews
- 13
- Pricing
- Free to install
- Listed since
- 2024
About Konnect Insights
Bring the power of Social Listening to Salesforce Service Cloud
Konnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for the social customer care team as well as the marketing team for deeper insights.
With Konnect Insights you can engage with the customers who reach out to brands on social media, messaging channels, online web,, app reviews, location reviews. The coverage includes X (formerly Twitter), Facebook, Instagram, YouTube, LinkedIn, Play Store reviews, App Store reviews, Google Business Messages and location reviews, Tiktok, Telegram, Line, Reddit, Blogs, Forums, News, Consumer Forums, Review sites, Feedback forms, Surveys, Koo, Quora, TrustPilot and many more.
Highlights
- Automatically push social tickets and contacts from Konnect Insights to Salesforce in real-time
- Assign cases to agents / queues in Salesforce
- Set workflow automations based on classification, sentiment, keywords, followers and many more
- Reply to social media tickets from Salesforce
- Seamlessly sync case status in Salesforce and Konnect Insights
- Achieve field and object level mapping on cases and contacts
- Handle crisis situations with smart alert management, allowing for proactive responses.
- Use advanced BI tools and beautiful dashboards to analyze large volumes of data, making it easier to understand customer behavior and trends.
Screenshots and videos
Watch Unify your customer care with Service Cloud + Konnect Insights on YouTube (opens in a new tab)Video 1 of 9
Pricing
Free to install.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $119 per user | Monthly |
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on January 8, 2024
- Industries
- Communications
- Financial Services
- Retail
- Languages
- English