Knowledge Case Deflection
Contact Form (Einstein Flow Template)
By Salesforce Labs
- Rating
- 2.5
- Reviews
- 2
- Pricing
- Free
- Listed since
- 2023
About Knowledge Case Deflection
Deflect cases using Einstein Article Recommendations
This case submission form is built in Flow, and can be used both on Experience Cloud portals and within the Service Console. Before the user definitively submits a new case, Einstein Article Recommendations will check whether there are any articles that solve their problem. If so, the case can immediately be closed with the status "Deflected", and your agents will never have to look at it.
Highlights
- Deflect incoming cases to reduce the load on your contact center Solve customer problems faster & without agent interaction Unlock the power of Einstein Article Recommendations in Flow
Screenshots
Image 1 of 3
Pricing
Free.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Platform Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 10, 2023
- Languages
- English