Knowledge Case Deflection
Auto-Reply Email (Einstein Flow Template)
By Salesforce Labs
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free
- Listed since
- 2023
About Knowledge Case Deflection
Deflect cases using Einstein Article Recommendations
Automatically send your customers an email once they submit a case, with knowledge article recommendations that are relevant to their inquiry. When one of the articles answers their question, your customers can close their case directly from the email. This way, Knowledge allows you to solve customer problems without agent interaction, and reduces the load on your contact center!
Highlights
- Solve customer problems faster & without agent interaction Unlock the power of Einstein Article Recommendations in Flow
Screenshots
Image 1 of 3
Pricing
Free.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Platform Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 17, 2023
- Languages
- English