Screen Flow Email Composer

Organizations often require a standardized and guided email communication process within Salesforce.

Typical Salesforce email actions provide limited customization capabilities and do not allow administrators to easily preconfigure recipients, templates, attachments, and activity tracking inside a Flow-driven process.

Flow Email Composer enables administrators to build a guided email sending experience within a Screen Flow, where key email fields are automatically pre-populated from Salesforce data, ensuring consistency, reducing manual effort, and improving data traceability.

Flow Email Composer is a Salesforce component that lets you compose and send emails directly inside a Salesforce Flow. It provides:

• A rich-text email editor with formatting tools
• Recipient search across Contacts, Leads, and Users
• Sender selection (your own address, an Org-Wide address, or an Email-to-Case address)
• File attachments and inline image paste
• Email template support
• Automatic Email-to-Case thread linking so customer replies land on the correct Case
• A full send history log for every email sent