Issue Box
By Salesforce Labs
- Rating
- 4.3
- Reviews
- 3
- Pricing
- Free
- Listed since
- 2020
About Issue Box
Quickly log bugs/errors about Business Processes for your admin team
This is an app that allows users to report issues while they are using the Salesforce platform. The main function is to automatically capture critical session details on the click of a button. The user will then add additional details about the error and once saved a chatter alert will be sent to the system admin.
An admin can follow up via an issue queue for more details or to inform user about a fix. The admin can customize the application to capture different types of issues such as bugs, errors or feature requests to suit the business needs of the company.
Highlights
- Automate capturing of issues, bugs or errors along with session details on the salesforce platform at the click of a button.
- Creates a streamlined process where an admin can quickly follow up with new Issues from Chatter notifications once an issue has been logged. Using the Issue record users can track their issue's status.
- With built-in dashboards and reports admins can conveniently review all open issues from their Salesforce home page; making it simple to check their pipeline and prioritize issues.
Screenshots and videos
Video 1 of 6
Pricing
Free.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Platform Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 5, 2020
- Languages
- English