WatBox
WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp
By Inno Valley Works Private Limited
- Rating
- 5.0
- Reviews
- 61
- Pricing
- Paid
- From $999 per company per year
- Listed since
- 2025
About WatBox
100% Native WhatsApp & Bulk SMS app for automated texting & mass campaigns.
Native Multi-Channel Messaging: WhatsApp, SMS & CTI Dialer for Salesforce
Stop switching tabs. WatBox brings WhatsApp Business API, bulk SMS text messaging, and AI CTI calling natively inside Salesforce. Auto-log every conversation to Lead, Contact, and Case records instantly.
🚀 Unified Communications Suite:
WhatsApp for Salesforce: Two-way messaging, rich media, and bulk WhatsApp campaigns. Supports native WhatsApp calling.
Enterprise SMS Text Messaging: Broadcast bulk SMS campaigns from custom list views. Fully automate text alerts using native Salesforce Flows.
AI CTI Softphone & Dialer: Click-to-dial tools with real-time AI call transcriptions and automated activity logging without middleware.
🔒 Built for Salesforce Teams:
100% Native Architecture: Completely secure within your Salesforce cloud—no external data storage or extension security risks.
Agentforce & AI-Ready: Fully integrated with Flow Builder and Agentforce AI Agents for automated lead tracking.
Plug-and-Play Setup: Start your 14-day free trial and send messages in minutes.
Highlights
- Best Multi-Channel Messaging App: WhatsApp, SMS & Voice Automate bulk SMS and whatsapp for faster lead response automate bulk SMS and whatsapp for revops automate text messaging and whatsapp within flow automate whatsapp messaging for lead follow-up
- API-driven SMS gateway for custom lightning components Automate whatsapp notifications using salesforce flow Automate outbound dialing and SMS workflows Automate personalized SMS and salesforce CTI connector for click-to-dial Whatsaap and sms
- AI speech-to-text and sentiment analysis for voice Automate activity logging for CTI Best CTI and softphone tools for service cloud call centers Best voice and dialer apps for high-growth revops Connect twilio SMS and voice calls to salesforce
- automate two-way texting for lead engagement automate two-way texting for service cloud cases automated two-way SMS and texting for salesforce automate SMS text messaging for lead nurturing best two-way texting apps for service cloud
- Analytics & Reporting Track engagement through URL clicks and responses Monitor SMS & WhatsApp delivery and campaign performance Gain actionable insights to optimize messaging strategies Measure open rates, replies & overall channel effectiveness
- Voice And AI Capabilities Click-to-dial tools for service cloud productivity Click-to-dial phone integration for sales cloud Agentforce and Agentic Conversations WhatsApp Coexistence & WhatsApp Calling two-way SMS messaging using salesforce flow
- AI call transcription and sentiment analysis for CRM AI insights and call recording for sales cloud AI insights and call recording for service cloud automate activity logging for inbound sales calls automate activity logging for outbound sales calls
- 100% Salesforce Native Architecture (No external data residency) Automated Bulk WhatsApp & SMS Marketing Campaigns from List Views Native Salesforce Flow Automations for Instant Message Alerts Omni-Channel AI CTI Softphone Dialer with Call Transcr
- Voice, AI Calling, and Call Intelligence - CTI Inbound and outbound calls directly from Salesforce Call recording, call transcriptions, and AI Insights as sentiment, outcome etc. IVR support and Omnichannel For Customer Support and Sales
Screenshots and videos
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Pricing
Paid, from $999 per company per year.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Starts From (10 Agents sms)* | $999 per company | Yearly | 15 days |
| Starts From (10 Agents Whatsapp)* | $1,199 per company | Yearly | 15 days |
| Starts From (10 Agents Telephony Unlimited US min)* | $3,000 per company | Yearly | 15 days |
Additional customizations required support hrs purchase.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Platform Cloud
- Requires
- Sales Cloud
- Service Cloud
- Platform Cloud
- Nonprofit Cloud
- Salesforce editions
- Essentials
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on September 5, 2024
- Industries
- Horizontal Product
- Languages
- Arabic
- English
- German