InGenius Salesforce Voice Transition for Contact Centers
By Upland Software
- Rating
- 4.0
- Reviews
- 2
- Pricing
- Paid
- From $10 per user per month
- Listed since
- 2021
About InGenius Salesforce Voice Transition for Contact Centers
Transition to Salesforce Voice, keep your existing telephony
InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce.
Sync agent presence for smarter Omni-Channel routing, map IVR and call data automatically, and control call recording, all within Salesforce Voice. Compatible with Agentforce Service, Agentforce Sales, Financial Services Cloud, Health Cloud, and Government Cloud.
A trusted Salesforce partner since 2012, InGenius supports contact centers through every step of the transition. Talk to us about your path forward.
Highlights
- Seamless Open CTI to Salesforce Voice Transition The best solution to bridge your existing Cisco, Avaya, or Genesys telephony to Salesforce Voice without migrating to the cloud or replacing your investment.
- AI-Powered Agent Productivity Empower agents with real-time knowledge prompts, customer context, next best action recommendations, and live transcription natively inside Salesforce.
- Enhanced AI-Powered Insights Agentforce-powered insights that unify telephony and CRM data. Generate call summaries, classify cases, and surface relevant knowledge articles automatically.
- Out of the Box FlexibilitySalesforce Voice agent experience, Command Center for Service, analytics integration, simplified Salesforce administration, and IVR data mapping all included.
- Easy Deployment Guided install via web conference. Faster time to value from day one.
Screenshots
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Pricing
Paid, from $10 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Plans starting at | $10 per user | Monthly |
Please contact our team at kcmpartner@uplandsoftware.com to discuss pricing, volume discounts and see a demo. Warning - Using InGenius may cause symptoms of increased productivity and happy employees!
The publisher offers discounts.
Compatibility
- Works with
- Financial Services Cloud
- Health Cloud
- Government Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on December 30, 2024
- Industries
- Education
- Financial Services
- Travel, Transportation, and Hospitality
- Languages
- English