Identify Email Response in a Closed Case

This application focuses on service agents who, in some service processes, respond to the case through the Salesforce Email action, and proceed to close the case.

Subsequently, the client receives the response, and if he has any objection to the same case, he will respond to the same email. The flow identifies a new response to the email and proceeds to re-open the case and assign it to the last user who made the modification.