Halosight CRMA Extension

Do you know what is being said in your case files, chats, or emails from your customer support? Is it really possible to read through and categorize thousands or even millions of unstructured threads? Halosight has focused on this very issue in order to surface information like top concerns a customer is having, top requests, biggest complaints, the sentiment of case, or product, or feature.

Halosight identifies friction/momentum in customer conversations and pushes tactical actions to the front-line employees which directly impacts revenue and retention....all within Salesforce. By operationalizing your customer conversations you can convert the potential energy of analytical findings into kinetic energy of action, based on insights. Use Halosight to unlock your notes, chats, transcripts, and emails so you not only know what your customers think but also know the suggested actions your company needs to take to gain an ROI.