Moxie Email for Service Cloud

Moxie Email is easy to deploy and fits seamlessly into existing infrastructure without heavy IT dependence. It provides an integrated, cross-channel customer experience, enhances agent productivity, leverages past investments, and improves service speed and quality.

FEATURES

Leverage your investment in the Service Cloud Contact and Case management capabilities as well as any other tools used Provide agents with on-demand access to Service Cloud Contacts and Cases Handle millions of interactions seamlessly and cost-effectively Protect critical information with the latest security advancements Deliver cross-channel interaction history to Service Cloud users Single sign-on ensures that all users have seamless access to Moxie’s Email

BENEFITS

Easy access to Service Cloud to increase agent productivity and responsiveness Provide controlled access to all interaction history for Service Cloud users Handle high volumes of emails seamlessly and cost-effectively Respond rapidly, accurately, and securely Monitor quality for continuous improvement