Girik Voice AI Agent

Highlights

• Available 24/7, AI Voice Agents deliver natural, conversational experiences for lead qualification, intake capture, guided assistance, reminders, and account updates—improving resolution time and customer satisfaction
• Real-Time Transcripts & Agent Insights - Every conversation is automatically transcribed, translated (if needed), and logged inside Salesforce—helping supervisors monitor quality, ensure compliance, and guide continuous improvement.
• End-to-End Call Handling - From greeting and answering queries to processing updates, changes, or confirmations, the AI Voice Agent manages the entire call flow seamlessly—keeping customers informed while updating Salesforce records in real time.
• Multilingual Conversations AI Voice Agents interact naturally in local and international languages —transcribing and translating where required, so customers are always understood in their preferred language.
• Intelligent Self-Service & Guided Actions - Customers can check balances, request services, follow step-by-step guides, or make changes instantly—while the system reflects updates in Salesforce and reduces agent workload.
• Salesforce-Native Omnichannel AI - With GirikCTI on Agentforce, AI Voice Agents integrate natively with Salesforce, engaging customers via voice, SMS, WhatsApp, or web chat—while securely storing transcripts, preferences, and actions.
• AI-Powered Real-Time Call Intelligence: Leverages Agentforce to provide live transcription, sentiment analysis, and actionable insights during calls—empowering agents to respond smarter and faster.
• Intelligent Self-Service Users can check accounts, request updates, or confirm changes instantly. The AI Voice Agent reflects updates in Salesforce.
• Personalized Engagement The AI Voice Agent greets by name, understands intent, and responds contextually—logging every interaction for training and reporting.