Email to Case Assistant (E2C) Field Mapping With Predictive AI
By Forged Alliance
- Rating
- Not rated yet
- Reviews
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- Pricing
- Free
- Listed since
- 2025
About Email to Case Assistant (E2C) Field Mapping With Predictive AI
Automatically match fields with predictive Al.
Case Operators who manage Email-to-Case Queues will access case records directly within Salesforce. On these records, they can interact with the Email-to-Case Assistant.
This component is added to the Page Layout by a Salesforce Administrator. It displays Suggested Field Mappings based on the Description Field and Field Mapping Configurations set during installation.
From the assistant, end users can:
- Approve suggested field mappings
- Reject suggestions
- Modify and Approve field values
This process improves:
- Data Accuracy
- Data Quality
- End-User Productivity
The Email-to-Case Assistant helps ensure critical case information is captured efficiently and consistently.
Highlights
- Quickly validate with one click.
- Minimize errors in case handling.
- Save time and improve efficiency.
- Seamlessly integrate with Salesforce.
- Simple out-of-the-box configuration that takes minutes.
- Field Mapping Without Apex
Screenshots
Image 1 of 2
Pricing
Free.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- CDP
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on June 26, 2025
- Industries
- Healthcare & Life Sciences
- Professional Services
- Retail
- Languages
- English