ExpertLoop™
By SentioCX B.V.
- Rating
- Not rated yet
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- Pricing
- Free to install
- Listed since
- 2025
About ExpertLoop™
When Agentforce needs to bring in the right expert
ExpertLoop™ orchestrates seamless access to human experts from Einstein and Agentforce, turning escalations into high-impact resolutions to protect trust, compliance and customer retention.
At its core, ExpertLoop™ is an intent-driven routing platform that: 1. Prioritizes high-value conversations requiring human assistance, using intents, signals, and predictive actions to balance workloads and accurately predict wait times. 2. Adapts through continuous triaging based on changing conditions or sentiment. 3. Pairs conversations with the right experts to resolve issues on first contact, eliminating unnecessary transfers. 4. Drives measurable business outcomes with automated AI driven supervision, leveraging self-regulating service levels and actionable insights to amplify impact and ensure optimal resource allocation.
The result: exceptional self-service, where AI agents and human experts collaborate seamlessly to deliver impactful customer experiences.
Highlights
- Improve First-Time Resolution by over 60% by matching relevant intents captured by Agentforce and Einstein with the right Human Expert by using precise intent-level pairing.
- Reduce Customer Churn and Protect Revenue through continuous triaging in real-time based on business impact, recognizing intent and urgency, and routing them to the most qualified Human Expert.
- Reduce operational costs. ExpertLoop™ reduces supervisor intervention with 76% through automated AI driven supervision, automated decision support, and actionable insights to amplify impact and to ensure optimal resource allocation.
- Automatically prioritize high-impact interactions while protecting Human Expert capacity - temporarily keeping low-priority intents in Agentforce or Einstein during peak demand.
- Eliminate static queues and unpredictable wait times by intelligently routing customers to the right expert, avoiding long waits and hand-offs to agents who can't resolve the issue.
- Integrate natively in Salesforce’s core platforms, including Agentforce, Einstein, Sales Cloud, and Service Cloud. No admin duplication. No disruption. Just intelligent access to expertise, exactly when it matters most.
Screenshots
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Pricing
Free to install.
| Plan | Price | Billed |
|---|---|---|
| Starter | $800 per 10000 | Monthly |
Custom pricing is available for strategic accounts upon request. Please contact our Sales team at info@sentiocx.com for more information.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Einstein 1
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Salesforce security review
- Passed on September 15, 2025
- Industries
- Communications
- Energy
- Financial Services
- Languages
- English