Expertflow Cloud Contact Center
By Expertflow LLC
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $27 per user per month
- Listed since
- 2022
About Expertflow Cloud Contact Center
Comprehensive contact center solution for voice, chat and video handling
Enhance your customer interactions with Expertflow CX, a versatile contact center solution.
Multi-Channel Communication: Enable clients to reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp. Leverage Hybrid Chat for seamless integration with chatbots (Dialogflow, IBM Watson, Microsoft Botframework). Advanced IVR Systems: Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech, or Amazon Lex. Efficient Call Management: Utilize skill-based routing and media distribution for optimal agent performance. Comprehensive Reporting: Gain insights with detailed reporting. Voice Recording: Ensure quality and compliance with voice recording capabilities. Seamless Integration: Enjoy hassle-free SSO and LDAP integration.
Highlights
- Multi-Channel Communication: Enable clients to reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp. Leverage Hybrid Chat for seamless integration with chatbots
- Advanced IVR Systems: Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech, or Amazon Lex.
- Efficient Task Management: Utilize skill-based routing and media distribution for optimal agent performance.
- Voice Recording: Ensure quality and compliance with voice recording capabilities.
- Comprehensive Reporting: Gain insights with detailed reporting.
- Seamless Integration: Enjoy hassle-free SSO and LDAP integration.
Screenshots
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Pricing
Paid, from $27 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $27 per user | Monthly |
Subscription License is based on the number of concurrent agents
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 17, 2022
- Industries
- Horizontal Product
- Communications
- Languages
- English