Expertflow Cisco Contact Center
UCCX | PCCE | UCCE
By Expertflow LLC
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $18 per user per month
- Listed since
- 2021
About Expertflow Cisco Contact Center
Seamless Integration between Cisco Contact Center and Salesforce
Voice bridge that connects Cisco Unified Contact Center with Salesforce seamlessly, that customers can use to manage agent states, call controls and transfer of call data.
Hassle free installation and configuration of Expertflow connector allows the customers to make it up & running within few minutes.
Highlights
- Our CTI connector delivers stable, high-performance voice solutions directly within Salesforce, enhancing agent responsiveness and customer satisfaction.
- Agent State Agents can manage their states using the interface of embedded salesforce cisco conector.
- Call Controls Agent can handle calls, view call related data and perform all call related actions like Consult, Transfer and many more.
- Supervisor Features EF connector also support supervisor features such as Team performance, Queue stats, Silent monitoring/Barge-in and change state of team's agents.
- Features like Call Notes, Phonebook, Schedule Callback, Reclassify Call, Click-to-Dial, and Outbound Campaigns empower agents to maximize efficiency.
- High Availability We provide high availability for cisco finesse in our connector to ensure minimal down time.
Screenshots
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Pricing
Paid, from $18 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | $18 per user | Monthly | 30 days |
Please contact Expertflow for further details regarding pricing and discounts.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 3, 2021
- Industries
- Horizontal Product
- Communications
- Languages
- English