360° Analytics for Service Cloud
Smart Dashboards & Insights
By Envision eCommerce Inc. DBA Envision
- Rating
- 5.0
- Reviews
- 4
- Pricing
- Free
- Listed since
- 2025
About 360° Analytics for Service Cloud
Turn service data into delighted customers
Full Description 360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts. It provides a holistic view of customer support performance, success rates enabling teams to make instant but strategic decisions.
Data Visualization includes:
Donut Charts showing high-volume customers and open case distribution.
Horizontal Bar Charts showing growth patterns, top escalated users, and team-wise case priorities.
Vertical Bar Charts showing inactive cases, comment frequency, case ownership, and average closure time.
Matrix Charts for analyzing closed cases by account over the fiscal year.
These AI-powered visuals and dashboards are safe to download and exportable for Excel for quick access and instant shareability.
Highlights
- Real-Time Insights – In-built dashboards provide real-time visibility into customer support performance, avoiding any gaps between data and information.
- Clear Visualization – The dashboards and visuals are easy to comprehend at a single glimpse.
- Data-Driven Decision Making – Interactive dashboards and insights give business owners confidence to make big changes in their customer support patterns.
- Performance Tracking – Timely track case escalation rates, inactive cases and average closure time to ensure better team performance at all times.
- Enhanced Team Productivity – Timely identify workloads across teams and agents to adjust the bandwidth and increase response rates.
- Reports For Records – Instantly export dashboards to Excel for reporting, and collaboration across teams
Screenshots
Image 1 of 5
Pricing
Free.
Compatibility
- Works with
- Service Cloud
- Requires
- Service Cloud
- Salesforce editions
- Enterprise
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 12, 2025
- Industries
- Automotive
- Consumer Goods
- Financial Services
- Languages
- English