Diabolocom
Service Cloud Voice | BYOT | Cloud Contact Center Solution
By Diabolocom
- Rating
- Not rated yet
- Reviews
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- Pricing
- Paid
- From €10 per user per month
- Listed since
- 2024
About Diabolocom
Optimize the customer experience with Diabolocom's Cloud Solution
Enhance agent efficiency and customer satisfaction with Diabolocom's features directly integrated into the Service Cloud Voice omnichannel widget.
Thanks to our innovative cloud-based solution, we enable organizations worldwide to build brand loyalty and drive sales growth.
We leverage our proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. Integrate AI-collected data directly into your CRM to analyze and enhance your customer relationship management with transcription, summarization, categorization, sentiment analysis, agent assist, quality monitoring, and more.
Offer your Customer Service and Sales teams an efficient solution to handle all inbound and outbound interactions with our state-of-the-art dialer. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Access all your telephony within the Service Cloud Voice widget for easier agent workflow.
Highlights
- Streamline your communication channels for seamless omnichannel management of prospects and customer relationships by integrating Diabolocom into the Salesforce Service Cloud omnichannel widget.
- Leverage your CRM data during interaction thanks to our cloud solution for contact centers. Agents seamlessly operate within the Salesforce Service Cloud interface to handle all inbound and outbound interactions.
- Significantly simplify agents' tasks with Diabolocom's powerful features, such as IVR, skill-based routing, automatic Answering Machine Detection.
- Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
- Connect your Salesforce CRM with our interaction management software powered by AI to streamline your agents' work, personalize every communication, and enhance customer satisfaction.
- Take advantage of Diabolocom BYOT with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your customer experience strategy on the unified data from Salesforce and Diabolocom.
Screenshots
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Pricing
Paid, from €10 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Diabolocom Service Cloud Voice | €10 per user | Monthly |
Contact us for more details!
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on July 24, 2024
- Industries
- Financial Services
- Retail
- Travel, Transportation, and Hospitality
- Languages
- Dutch
- English
- French
- German
- Italian
- Portuguese
- Russian
- Spanish