DaVinci Toolkit for Microsoft Teams & Salesforce Voice
By AMC Technology
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- Not rated yet
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- Pricing
- Paid
- From $5.25 per user per month
- Listed since
- 2024
About DaVinci Toolkit for Microsoft Teams & Salesforce Voice
Real-time transcription and AI from Teams (Phone & Meetings) & Voice
The DaVinci Toolkit extends Salesforce Voice by seamlessly integrating Microsoft Teams Phone and Microsoft Teams Meetings. By consuming Microsoft captions (not raw media), DaVinci delivers real-time transcription, call summaries, sentiment analysis, and Einstein Conversation Insights directly in Salesforce.
With DaVinci, you can unify customer conversations across voice calls and meetings, reduce manual effort for agents, and create a scalable foundation for AI-powered customer experience.
FAQs Q: Does this integration require handling audio streams or deploying media bots? A: No. DaVinci consumes Microsoft’s captions stream for both Teams Phone and Teams Meetings.
Q: Can we use custom STT (speech-to-text) instead of Microsoft captions? A: Yes. DaVinci Toolkit supports advanced deployments where raw media can be transcribed using third-party STT engines.
Q: Does this only work with Teams Phone? A: No. It supports both Teams Phone and Teams Meetings transcription.
Q: Is this a trial or limited pilot? A: No. This is an ongoing DaVinci Toolkit capability that can be deployed and scaled across your enterprise.
Highlights
- Unified Customer Engagement – Connect both contact center interactions and sales/service meetings to Salesforce for a 360° view.
- Agent Productivity – Reduce manual note-taking, after-call wrap time, and missed commitments.
- Actionable Insights – Leverage Einstein to uncover trends, improve coaching, and drive better customer outcomes.
- Scalable & Secure – Uses Microsoft Graph API and captioning services—no media bots or RTP handling required. Enterprise-ready with governance controls and compliance alignment.
- Teams Phone Integration – Capture captions from Teams Phone calls, feed them into Salesforce Voice, and surface Einstein insights directly in the Salesforce Agent Desktop.
- Teams Meetings Integration – Transcribe Microsoft Teams Meetings in real time using captions. Automatically update Salesforce records (Cases, Opportunities, Activities) with transcripts, summaries, and action items.
- Einstein AI Enablement – Power Conversation Insights, sentiment tracking, and next-best-action across both contact center and collaboration scenarios.
- DaVinci Toolkit Extensibility – Build on this foundation to orchestrate additional AI-driven use cases, connect multiple CRMs/CCaaS platforms, and scale across channels.
Screenshots and videos
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Pricing
Paid, from $5.25 per user per month.
| Plan | Price | Billed |
|---|---|---|
| DaVinci Toolkit for Salesforce Voice and Teams | $27 per user | Monthly |
| DaVinci Transcription Services (optional add-on) | $5.25 per user | Monthly |
To implement this solution, AMC Technology will need to complete professional services. For more information on professional services, review the Professional Services Datasheet or visit www.amctechnology.com/professional-services/
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Financial Services Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 11, 2023
- Industries
- Healthcare & Life Sciences
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English