DaVinci Toolkit for Avaya & Salesforce Voice
By AMC Technology
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- Not rated yet
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- Pricing
- Paid
- From $5.25 per user per month
- Listed since
- 2025
About DaVinci Toolkit for Avaya & Salesforce Voice
Accelerate Your On-Prem AI Adoption With the DaVinci Toolkit
The DaVinci Toolkit for Avaya & Salesforce Voice enhances your contact center by bringing real-time transcription and intelligence directly into your voice interactions. It bridges Avaya telephony with Salesforce Voice, delivering seamless integration without disrupting your existing setup.
With the DaVinci Toolkit, your team can:
- Leverage real-time transcription to power automation and live guidance
- Activate Einstein for smarter recommendations and next best actions
- Auto-generate call summaries to reduce post-call work and improve consistency
- Support multilingual conversations through real-time translation
- Monitor customer mood with sentiment analysis for better engagement
- Use voice commands to streamline workflows and reduce manual effort
Designed for flexibility and scale, the toolkit supports a wide range of AI and automation use cases, helping teams work faster, deliver better service, and respond more intelligently to customer needs.
Highlights
- Access to AI Features: Utilize the power of Einstein to enhance use cases such as call summaries, next best actions, and sentiment analysis through DaVinci orchestration.
- Customization & Professional Services: Tailor workflows, integrations, and user experiences with DaVinci’s flexible toolkit. Expert support ensures seamless implementation and ongoing optimization to meet your unique business needs.
- Workflow Automation: Automate repetitive tasks and trigger specific actions across Avaya and Salesforce, enhancing efficiency and reducing manual work.
- Real-Time Screen Pops: Display relevant customer information instantly during calls, empowering agents to tailor conversations and boost personalization.
- Advanced Reporting and Analytics: Gain actionable insights with consolidated reports spanning both platforms, enabling supervisors to make data-driven decisions to optimize performance.
- Multichannel Interaction Management: Manage, prioritize, and route customer inquiries efficiently across various channels to improve response times and service quality.
- Communication Integration: Seamlessly integrate voice calls, emails, and chat, ensuring all communication channels are logged and accessible in the CRM.
Screenshots and videos
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Pricing
Paid, from $5.25 per user per month.
| Plan | Price | Billed |
|---|---|---|
| DaVinci Toolkit for Salesforce Voice and Avaya | $27 per user | Monthly |
| DaVinci Transcription for Salesforce (optional add-on) | $5.25 per user | Monthly |
to implement this solution AMC Technology will need to complete professional services. For more information on professional services visit www.amctechnology.com/professional-services/
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Financial Services Cloud
- Requires
- Service Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 11, 2023
- Industries
- Healthcare & Life Sciences
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English