DaVinci for Agentforce by AMC Technology
By AMC Technology
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- Pricing
- Paid
- From $27 per user per month
- Listed since
- 2025
About DaVinci for Agentforce by AMC Technology
Connect Agentforce to your contact center without replacing what works
AI Agents Are Only as Powerful as the Systems They Can Reach
Agentforce is changing how contact centers operate. AI agents handle routine work. Human agents focus where it matters.
But most environments are fragmented. Telephony sits outside Salesforce. Data lives across systems. Automation stops at platform boundaries. DaVinci for Agentforce closes that gap.
Connect Agentforce to Your Entire Contact Center Stack DaVinci acts as the orchestration layer between Salesforce Agentforce and your existing infrastructure, including: On-premise telephony CCaaS platforms Custom CRM systems Hybrid environments
This means you can extend AI across your entire operation, not just inside Salesforce.
Bring AI Into Real Customer Conversations Agentforce Voice enables conversational AI. DaVinci makes it actionable.
By integrating real-time call events with Salesforce workflows, you can: Trigger automation from live interactions Surface relevant customer data instantly Route conversations intelligently Assist agents in real time
Every interaction becomes faster, more informed, and easier to resolve.
Modernize Without Replacing What Already Works.
Highlights
- Bring Agentforce AI to Existing Phone Systems Extend AI capabilities into your current telephony environment.
- Turn Live Call Events Into Automated Actions Trigger workflows based on real-time interactions.
- Extend Agentforce Across the Contact Center Stack Connect Salesforce to every system involved in the customer journey.
- Deliver Personalized Service at Scale Use real customer data to drive smarter interactions.
- Scale AI Without Operational Disruption Adopt automation incrementally, not all at once.
- Automate Across Salesforce Voice and CCaaS Platforms Unify workflows across platforms like Avaya, Cisco, and Microsoft Teams.
Screenshots
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Pricing
Paid, from $27 per user per month.
| Plan | Price | Billed |
|---|---|---|
| DaVinci Toolkit Agent Bundle | $27 per user | Monthly |
DaVinci is available on a per-user per-month basis and priced based on the total number of agents. Please contact us for additional details on service fees and questions about transcription pricing at info@amctechnology.com.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Einstein 1
- Lightning Experience
- Not supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on February 3, 2025
- Industries
- Healthcare & Life Sciences
- Manufacturing
- Retail
- Languages
- English