CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey logo

CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey

By CXIQMarketing

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Rating
5.0
Reviews
2
Pricing
Paid
From $650 per company per month
Listed since
2021

About CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey

Get CX feedback across customer journeys from your customer

CXIQ is a native Salesforce feedback collection and analysis platform that provides a 360-degree view of your customer journey. With CXIQ, you can easily capture customer feedback (NPS, CSAT, CES, or PMF) at multiple touchpoints to gain a deeper understanding of customer experience.

With CXIQ, you can easily create feedback requests with custom branding (logos & colors) in minutes, without any coding or third-party platforms. The platform enables you to send feedback requests with a single NPS, CSAT, CES, or PMF question. Optionally you can configure the platform to direct happy "promoters" to external review sites, while "detractors" can privately share their issues. All feedback is stored in real-time customer journey maps.

Benefits: Gain Deeper Insights - CXIQ helps you understand your customer experience with Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES), or Product Market Fit (PMF). Take Action - Capture and act on customer pain points and feedback to improve customer experience. Drive Growth - Leverage promoters to get positive referrals or reviews on Google, TrustPilot, Yelp, and other platforms.

Highlights

  • Create Custom Surveys with Ease - CXIQ offers pre-built questions NPS, CSAT, CES and PMF. Easily design and distribute customized feedback requests that reflect your brand.
  • Deliver a Seamless Customer Experience Across Channels - Gather feedback via email, web, QR codes, and SMS at various touchpoints throughout the customer journey to gain a comprehensive understanding of the CX.
  • Track CX Metrics with Ease - monitor customer experience scores at multiple touchpoints across all of your services or branches. Get a bird's eye view of your customer journeys and the pain points that need to be addressed to improve the experience.

Screenshots

Collect NPS, CSAT, CES through multiple channels using Email Template Builder or Flow.

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Collect NPS, CSAT, CES through multiple channels using Email Template Builder or Flow.

Pricing

Paid, from $650 per company per month.

CXIQ- Capture NPS, CSAT, CES, PMF across the customer journey plans
PlanPriceBilled
Default Plan$650 per companyMonthly

15% discount when billed annually

The publisher offers discounts.

Compatibility

Works with
  • Marketing Cloud
Requires
  • Sales Cloud
  • Service Cloud
Salesforce editions
  • Essentials
  • Professional
  • Enterprise
  • Unlimited
  • Performance
  • Developer
  • Salesforce Platform
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on July 26, 2021
Industries
  • Professional Services
  • Retail
  • Travel, Transportation, and Hospitality
Languages
  • English

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