CX Suite for Service Cloud Voice

By Worldline

Rating: Not rated yet
Reviews: No reviews yet
Pricing: Free to install
Listed since: 2026

About CX Suite for Service Cloud Voice

Deliver a unified customer experience within your CRM

The CX Suite Connector for Service Cloud Voice enables agents and supervisors to use CX Suite’s telephony and interaction-management capabilities directly within Salesforce.

CX Suite is a cloud platform dedicated to customer-relationship transformation. It centralizes calls, written interactions, skills, routing, and essential operational data, and it natively embeds AI to optimize processes and improve customer experience.

The integration is designed to:

streamline voice interactions within Salesforce,
synchronize agent status and call events in real time,
enable secure provisioning and authentication between systems,
offer a unified agent experience without switching tools.

Highlights

Bring CX Suite’s telephony management and voice routing engine directly into Salesforce.
Agents can place outbound calls, handle incoming calls, transfer, hold, resume, record, and end calls : all without leaving Salesforce.
Keep agent statuses fully aligned between Salesforce and CX Suite (availability, break, busy, and task).
Seamlessly authenticate your agents, users are automatically synchronized with their profiles, skills, and organisations.
Leverage CX Suite’s routing rules and orchestration to deliver the right interaction to the right agent.
Exploit the full potential of CX Suite including business rules management and journey builder.

Screenshots and videos

Pricing

Free to install.

CX Suite for Service Cloud Voice plans
Plan	Price	Billed
CX Suite for Salesforce Voice	€20 per user	Monthly

Compatibility

Works with: Service Cloud
Requires: Service Cloud
Salesforce editions: Professional
Enterprise
Unlimited
Performance
Developer
Lightning Experience: Supported
Salesforce mobile app: Not supported
Salesforce security review: Passed on March 25, 2026
Languages: English
French