CX Cloud from Genesys and Salesforce
By Genesys
- Rating
- 4.8
- Reviews
- 8
- Pricing
- Paid
- From $25 per user per month
- Listed since
- 2023
About CX Cloud from Genesys and Salesforce
Orchestrate every journey with Genesys. Surface every moment in Salesforce.
Synchronized, AI-ready data: Access pre-integrated data and common schemas between Genesys Cloud and Salesforce to improve personalization and simplify IT.
AI-driven external routing: Route Salesforce interactions through Genesys Cloud AI-powered routing to connect customers with the best-fit human agents.
Smart agent workspace: Enable seamless transitions from self-service to live support with all interactions and customer data in one workspace.
Flexible voice services: Integrate Genesys Cloud Voice into Salesforce with easy setup or bring your own cloud carrier.
Native digital channels: Surface Genesys digital channels (web messaging, SMS and WhatsApp) natively within the Salesforce messaging component.
AI accelerators: Use real-time transcription with Salesforce Einstein and Genesys Agent Copilot to identify intent, recommend actions and surface knowledge.
Workforce performance and planning: Give agents a unified view of schedules, coaching, training, performance and gamification.
Profitable outbound campaigns: Create the personalized, high-touch relationships needed to increase bookings and exceed revenue targets.
Highlights
- Synchronized AI-ready data – Improve CX personalization and reduce the development burden on your IT and analyst teams with free-flowing, pre-integrated data. Gain clear, actionable insights to improve your business with real-time dashboards and reports.
- An enterprise contact center built directly into your CRM – Consolidate and strengthen your tech stack to form a comprehensive, customer engagement solution. Design AI-powered, end-to-end journeys fusing data, bots and channels from both platforms.
- Unified, AI-powered employee experiences – Empower, support and invest in your employees to improve performance and reduce attrition costs. Increase agent efficiency by eliminating application switching, enabling AI assistance, and monitoring quality.
Screenshots and videos
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Pricing
Paid, from $25 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Named | $25 per user | Monthly |
| Concurrent | $37.5 per user | Monthly |
Tiered pricing details - https://www.genesys.com/pricing
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Health Cloud
- Requires
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on October 11, 2023
- Languages
- English