Case InsAIghts
Decision Intelligence for Smarter Case Management
By CRMIT Solutions
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Free
- Listed since
- 2025
About Case InsAIghts
Empower service managers with actionable intelligence.
Case InsAIghts is a next-generation GenAI solution designed for Salesforce Service Cloud. It empowers support and operations teams to manage even the most complex customer cases with ease. Using advanced AI models, Case InsAIghts automatically: 1. Summarizes case history in clear, concise language 2. Surface key issues and related context 3. Recommends corrective or preventive actions for faster resolution
By removing manual effort from case analysis, service managers and agents can focus on delivering proactive, efficient, and high-quality customer support.
Whether you’re scaling customer service or aiming for faster SLAs, Case InsAIghts helps teams boost productivity, reduce resolution time, and elevate customer experience — all without leaving Salesforce.
Installation and setup services are available at an additional cost, including two guided hand-holding sessions: an onboarding session and a follow-up discovery workshop. For more information, contact us at marketing@crmit.com.
Highlights
- AI-powered case summaries – Instantly convert lengthy case histories into actionable insights.
- Smart recommendations – Surface root causes and corrective actions automatically.
- Accelerated resolutions – Reduce time spent analyzing cases and focus on solving them.
- Improved decision-making – Give managers real-time clarity to prioritize and act.
- Native to Salesforce – Seamlessly integrates into Service Cloud for a secure, familiar experience.
Screenshots
Image 1 of 5
Pricing
Free.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Einstein 1
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce security review
- Passed on December 2, 2025
- Industries
- Horizontal Product
- Languages
- English